Any packages damaged from shipment or with missing contents, must be declared within 30 days of delivery. Failure to notify of damages will result in a loss of damage claim with the shipping carrier (FedEx, UPS or USPS).
Shipping & Handling is the responsibility of the customer, and is not refunded. Any Products with a Free Shipping promotion that are returned will have the original Shipping & Packaging Fees deducted. All returned items should be shipped back to our Derby, Connecticut location:
On Time Screen Printing
155 New Haven Avenue
Derby, CT 06418
Please note: We cannot accept for return or exchange any items that have been worn, washed, damaged, altered, or embroidered. We will not accept returns without prior consent or past 30 days of receipt.
For any returns, you will be notified when your goods are received, after which, it can takes 5-10 business days for your card or account to be credited.