Return Policy


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We want you happy! We stand behind our workmanship and quality. If you're not satisfied with your order for ANY reason (and it is RARE), we want to know so we can make it right! We want to be your lifetime supplier of all your screen printing, embroidery and apparel.

Contact us today for a custom quote!

Online Shopping Returns

If you need to return a product to us, please contact us within 30 days of purchase, as we will not accept returns without prior consent or past 30 days of purchase. All products carry a 25% restocking fee, or a minimum fee of $5.00 (whichever is greater), unless the reason for return is our fault or has been damaged by shipping.

Any packages damaged from shipment or with missing contents, MUST be declared within 15 days of delivery. Failure to notify of damages will result in a loss of damage claim.

Shipping & Handling is the responsibility of the customer, and is not refunded. Products with a Free Shipping promotion that are returned will have the original Shipping & Packaging Fees deducted. Products should be shipped back to our Derby location (155 New Haven Avenue, Derby, CT 06418).

In-Store Returns

OnTimeScreen.com goes to great lengths to make sure all orders are filled quickly, accurately and with exceptional quality. Before picking up your order at our shop we ask you to please check your items and ensure accuracy. Please note: We cannot accept for return or exchange any items over 15 days old, items that have been worn, washed, damaged, altered, or embroidered.