Frequently Asked Questions


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Below are some frequently asked questions. Contact us for a detailed quote.

Screen Printing

How many colors can I use in my image?
We can print up to 6 colors on most products. On dark garments however, one of those colors MUST be white in order to get the other colors to appear nice and bright!
Are there any set up fees?
We charge $20 per print color as a set up. This cost is added to the entire order, not each individual garment. Our Online Instant Quote tool includes the set up charges with the individual shirt price.
Do I need to have print ready artwork?
No. If print ready artwork is not available, you can take advantage of our full service graphic design department. In order to best serve you, we will ask that you provide a list of design ideas, or a “blueprint” of what you have in mind to eliminate any extra steps. Additional fees will apply.
How large can my design be?
We are able to print up to 15” wide and 18” tall.
Is there a minimum amount of garments for screen printing?
Our minimum order for screen printed garments is 12, but keep in mind that the price goes down as the quantity goes up! Check out this article.
Can I choose more than one type of garment?
Yes! Our equipment does not know the difference between different types of garments, so we welcome you to choose whatever garments and garment colors that you like. If we have to change the PRINT color based on your selection, additional charges may apply.
Can you print over the zipper of a hoodie?
Yes, however part of the graphic will likely be lost due to the uneven printing surface.
How long will production take?
Once your design proof has been approved, production will take 5-7 business days.
What if I need my order before the standard print time?
We will certainly do our best to accommodate any requests. A rush fee may apply depending on the nature of the order.
Can I embroider the same garments that I have screen printed?
Yes, in some cases we will print a design on the back of a batch of shirts, and then embroider individual names on the front. Any combination of the two is OK with us!

Shipping

Do you ship outside of the US?
No, we do not currently ship outside of the US.
Will you ship to a hotel I'm staying at?
Absolutely! We frequently ship to hotels for our customers that are participating in trade shows or other out-of-town events.
How long is standard delivery?
Our standard delivery time is 7-10 business days.
What shipping information do you require?
For reliable shipping, we will need your full name, address, city, state and zip code. We will also need to know whether the address is commercial or residential.
How much are shipping charges?
Shipping charges will depend on 2 factors: the weight of your package and the destination of your package. We ship all over the US every single day and receive great rates from both UPS and FedEx. Your location and size of your order will determine the final shipping price.
Will you ship my order without full payment?
No. Full payment is required before any order leaves our warehouse, unless other arrangements have been made.
What if I need an order delivered sooner than the standard time?
We will certainly do our best to accommodate any requests. A rush fee may apply depending on the nature of the order.
What is the smallest size available?
6” x 6”

Embroidery

Are there any set up fees?
Yes, we will charge a ONE TIME ONLY set up charge of $36 on any new design. Once we have it on file, we will not charge this fee again.
How many different thread colors can I use?
You can use up to 16 thread colors in one design!
Can I have bags embroidered?
Yes. Some products have certain restrictions, but we are willing to be creative and give anything a shot! We may ask to see a sample of the bag to determine whether or not our equipment can accommodate your bag.
What type of apparel can be embroidered?
We can embroider almost any type of apparel. We are happy to assess your garment before taking your order to determine if we can make it work.
How long is the production for embroidery orders?
Our standard production time is 7-10 business days.
Are there any rush fees?
If an order is required faster than our standard production time, rush fees may apply depending on the nature of the order.
What if I don't have the proper artwork file?
That’s OK! If print ready artwork is not available, you can take advantage of our full service graphic design department. In order to best serve you, we will ask that you provide a list of design ideas, or a “blueprint” of what you have in mind to eliminate extra steps. Additional fees will apply.

Pricing

Do you offer bulk discounts?
Yes. The more products that are purchased with alike designs, the lower your cost will be.
How can I get a quote for my order?
You can use our Online Quote Tool, or you can email us at Quotes@OnTimeScreen.com. We are also available by phone from 8 a.m. to 5 p.m. Eastern Standard time, as well as through our website message box from 8 a.m. to 8 p.m. Eastern Standard time.
How much are shipping charges?
Shipping charges will depend on 2 factors: the weight of your package and the destination of your package. We ship all over the US every single day and receive great rates from both UPS and FedEx. Your location and the size of your order will determine the final shipping price.
What are your set up fees?
We charge $20 per print color as a set up fee for screen printing. We charge a one-time set up fee of $36 for all new embroidery designs. If other graphic design work needs to be done, additional charges may apply.
Does the cost change depending on the amount of colors I choose?
We charge $20 per print color as a set up fee for all screen printed orders. The cost of the garments will not change based on print colors for screen printed garments. The cost will not change for embroidered garments.

Signs

Is there a minimum per order?
There is no minimum on sign orders.
Do you offer bulk discounts?
Yes. The larger your order is, the lower your price will be.
How should my artwork be formatted?
Different from screen printing or embroidery, our signs are printed digitally, so vector artwork is not a requirement. However, to ensure the quality of the print, your artwork should be designed to actual final print size and saved with at least 300 dpi.
Is there a set up fee?
Yes. However if print ready artwork is not provided, additional fees may apply.
How are your signs made?
Our signs are printed digitally with our state of the art, wide format printers. Depending on the type of sign that you require, different steps are taken.
Are they weather resistant?
Yes. For an additional charge, we can “laminate” your signs. Laminating is the process of applying a permanent plastic coating over your print.

Banners

How are your banners priced?
Banners are priced by the square foot.
How many colors can I include on my banner?
Your banner will be printed digitally, so you can include as many colors as you'd like.
What is the largest size offered?
The largest banner that we can currently print is 5’ x 150’
Can I order just one?
Yes! However bulk discounts will apply.
Do you ship banners?
Yes, we can ship your banners.
Are they weather resistant?
Yes, our 13 oz. standard banner material is made of the most durable outdoor vinyl available. We use UV resistant inks to help maintain a vibrant print that resists fading over time.

Stickers

Is there a minimum?
We have a $50.00 minimum for stickers. The number of stickers that you end up with will depend on the size of your stickers.
Do you offer bulk discounts?
Yes. As with all of our products, the higher the quantity is, the lower the price.
Do I need ready to print artwork?
Different from screen printing or embroidery, our stickers are printed digitally, so vector artwork is not a requirement. However, to ensure the quality of the print, your artwork should be designed to actual print size and saved with at least 300 dpi.
What materials are your stickers made from?
Our stickers are printed on high quality calendared vinyl with a 3M adhesive.
What are the shipping costs?
Shipping cost will depend on the size of your order and your location. Stickers are usually small and light weight, so normally the shipping costs will be minimal for these.
What size stickers can you make?
We can make stickers as small as less than 1” x 1” or as large as 5 feet x 150 feet!
What shape stickers do you make?
Any shape that you can dream up can be a sticker shape.
Can I preview the way that my stickers look?
Yes, we always send design proofs before production to ensure that you are aware of what your final product will look like.

T-Shirts

Is there a minimum amount?
Our minimum order for printed T-shirts is 12.
Do you offer athletic t-shirts?
Yes, we offer a very extensive line of garments, consisting of dozens of name brands and hundreds of styles – including athletic style shirts.
Can I have more than one area of my shirt screen printed?
Yes you can. However, we do charge accordingly based on the number of locations that we have to print.
Can I order more than one color?
Yes, you can use up to 6 spot colors on your screen printed design, or up to 16 colors on your embroidered designs – although typically T-shirts are not embroidered.
Do you customize shirts for sports teams?
Yes we do. We can customize shirts for any team or organization.
Can I customize shirts for my sorority/fraternity?
Yes!
I need over 500 shirts. Is that possible?
Absolutely! The more shirts you buy, the lower your cost will be.
What is your standard production time?
Standard production time is 7-10 days.
Can I customize each shirt with a different name or number?
Yes you can, additional fees will apply.
Can shirts be both screen printed and embroidered?
Yes, there are times when we screen print the back of the shirts and embroider individual names on the front. Any combination of the two is OK with us!
Do you offer youth sizes?
Yes we do.
Can I try on a sample size before ordering?
You can visit one of our 2 local showrooms if you’d like to try on a sample. If we don’t have your size or garment in stock, we’ll be happy to order the sample once your official order is placed and a deposit has been made.

Other Apparel

What types of garments do you offer?
We offer garments ranging from simple basic T-shirts to fashion-fit T’s,collared polo shirts, winter jackets, socks, hats – and just about anything in between.
Can you customize sports jerseys and uniforms?
Yes.
Do you offer youth sizes?
Yes.
Do you have apparel in stock?
- Our apparel is all stocked in our warehouses across the country. Very little apparel is stocked in our local offices or production facility.
What if I need all different sizes?
No problem! Most garments range from youth sized small shirts, to adult sized XXXL! Some items are even available up to 10X!
Can I order blank apparel?
Yes you can either order blank apparel through our website, or you can call or email info@ontimescreen.com
Can I have different types of apparel customized in the same order?
Yes! Our equipment is able to accommodate multiple types of garments at once, so we welcome you to choose whatever garments or colors that you like. If we have to change the PRINT color based on your selection, additional charges may apply.
Can I order different colors in the same order?
Yes! Our equipment does not know the difference between different colors of garments, so we welcome you to choose whatever garments or colors that you like. If we have to change the PRINT color based on your selection, additional charges may apply.
Can my garments be both printed on and embroidered?
Yes, in some cases we will print a design on the back of a batch of shirts, and then embroider individual names on the front. Any combination of the two is OK with us!
How long does it take for apparel to ship?
Blank apparel usually ships within 1 business day. Printed apparel usually prints within 7-10 business days.

Blank Apparel

Is there a minimum/maximum?
Minimum order is 12 pieces. There is no maximum.
Are there any fees?
Shipping fees apply to most orders. Shipping is free on orders over $200.

Artwork Requirement

What format should my artwork be in?
We can accept artwork designs in almost any format (.jpg, .bmp, .png, .pdf etc), however our preferred format would be vector. Additional charges may apply if vector art cannot be provided. For additional information on artwork formatting, please click here.
What format should my artwork be in?
We can accept artwork designs in almost any format (.jpg, .bmp, .png, .pdf, etc), however our preferred format would be vector. 300dpi resolution preferred (the higher, the better) ,low resolution art is usually fine for embroidery designs (72dpi) unless the design is very detailed or complex. Additional charges may apply if vector art cannot be provided.
Do I need to have print-ready artwork?
No. If print ready artwork is not available, you can take advantage of our full service graphic design department. In order to best serve you, we will ask that you provide a list of design ideas, or a “blueprint” of what you have in mind to eliminate extra steps. Additional fees will apply.
What format should I have?
We can accept artwork designs in almost any format (.jpg, .bmp, .png, .pdf, etc), however our preferred format would be vector. Additional charges may apply if vector art cannot be provided.
What is the best resolution when printing on garments?
Vector art is preferred when printing on garments, which would be perfect resolution. If vector art is not available, 300 dpi or higher is preferred.
What size should my artwork be when printing on signs and banners?
Your artwork should be created to size at 300 dpi. If designing a billboard or other large sign or banner, it is OK to design at a smaller proportionate size in order to keep the file size down.
What is the difference between Vector artwork and high resolution artwork?
The difference between vector and “raster” graphics is that raster graphics are composed of pixels, while vector graphics are composed of paths. A raster graphic, such as a gif or jpeg, is an array of pixels of various colors, which together form an image. A vector graphic, such as an .eps file or Adobe Illustrator file, is composed of paths, or lines, that are either straight or curved. Because vector graphics are not made of pixels, the images can be scaled to be very large without losing quality. Raster graphics, on the other hand, become "blocky," since each pixel increases in size as the image is made larger. This is why logos and other designs are typically created in vector format - the quality will look the same on a business card as it will on a billboard.
Should I create my own vector artwork?
Sure! Vector files are the easiest file type for us to work with. For a step by step tutorial on how to create your own vector artwork, click here.
Are there any design fees?
Design fees may apply depending on the design files or ideas that are provided.

Rush Jobs

Are there any rush fees if I need my order before your standard production time?
Depending on the nature of your order, rush fees may apply. We do our best to be fair and accommodating.
If I need my order shipped quicker than usual, will it cost more?
Depending on the nature of your order, rush fees may apply. We do our best to be fair and accommodating.
What if my garments don't arrive in time for my rushed deadline?
In many rush order cases, we are at the mercy of UPS or FedEx. If they lose a package or something else happens beyond our control, there is not much we can do about it. This is one of the reasons that we encourage our customers to allow for the standard production time. We can make some awesome things happen, but magic is not one of them!
Do I need to make a down payment before the order is started?
Yes, in most cases, we require a 50% deposit at the time of the order and the balance paid upon pickup.

Vehicle/Window Decals

How large/small can my decal be?
We can create decals as small as 1” x 1” or as large as 5 feet x 150 feet!
How do I install my decal?
- For smaller jobs, you can simply peel off the protective backing paper off of the adhesive and place the decal by eye. For larger or more permanent applications you can follow these steps: 1. Measure your decal and area for it to be applied to and mark the outside of the desired placement area with masking tape. 2. With the protective backing paper still covering the adhesive, place the decal in it’s position between your masking tape marks. 3. Use a strip of masking tape to hold your decal in place, running the tape either vertically or horizontally all the way down the middle of your decal. 4. Use the tape as a “hinge” and cut the protective paper from one half of the decal, being careful not to let the adhesive touch itself or your substrate. 5. Using a squeegee or straight edge, carefully smooth the first half of the decal down. 6. Remove the masking tape and the protective backing from the second side and smooth it down.
What if I don't have print ready artwork?
If print ready artwork is not available, you can take advantage of our full service graphic design department. In order to best serve you, we will ask that you provide a list of design ideas, or a “blueprint” of what you have in mind to eliminate extra steps. Additional fees will apply.
How long will my decal last?
Your decals should last between 3 and 5 years. We do offer different material that can last up to 7 years.
Are they weather resistant?
Yes.

Trophies

What is the minimum amount I can order?
We do not have any minimums for trophy or award orders. We’ll make you just one if that’s what you need!
Can you custom engrave each persons name, position, title, or otherwise?
-Absolutely. Trophies and awards can be full customized with individual names, positions or anything else you’d like to include.
Do you offer sports trophies?
Yes, we offer trophies for just about any sport.
Do you offer achievement trophies (for a business)?
Yes, we offer trophies for just about any kind of achievement.
What is the standard production time?
Our normal production time is 7-10 business days.
Is there a discount on bulk orders?
Yes, just like any of our other products, the higher the volume, the lower the cost!
Can you ship my order?
Sure, we can ship your order anywhere in the continental US.

Sandblasting

What can I have custom sandblasted?
We are able to sandblast on a large number of items such as glass, stone, tile or metal.
What is the minimum?
Our minimum order for sandblasting is $50.
Can I have glasses made for my wedding/birthday/important event?
Yes!

Custom Canvases

Can any photo be printed onto a canvas?
Yes, however the quality of the final product will depend on the quality of your original picture
What is your typical production time?
Standard production time is 7-10 business days.
Can I order just one canvas?
Yes!
How are your canvases made?
We print your design or picture using our state of the art wide format eco-solvent printers – the ink prints directly onto the canvas. We then stretch the canvas by hand over the wooden frame.
Can you print canvases in full color?
Yes
What is the largest size available?
The largest size available is 36” x 48”
Can you ship my custom canvas(es)?
Yes.